Frequently Asked Questions

What’s new this year?
How long is Holiday Junction featuring the Duke Energy Holiday Trains open?
How do I get my Duke Energy admission to Holiday Junction featuring the Duke Energy Holiday Trains?
How do I redeem my Duke Energy confirmation code?
What if I need more than 4 tickets?
How do I become a Member?
Does an infant need a ticket?
What if I’m not a Duke Energy customer?
What if I don’t have my Duke Energy confirmation code with me?
Will tickets be good any day?
How much time should I allow to experience Holiday Junction?
Where will Santa be?
How much walking is required?
Is it wheelchair accessible?
How much is parking?
Will there be cookies?
How much cash should I bring?
Why did the Duke Energy Holiday Trains move?

What’s new this year?

The Duke Energy Holiday Trains are in their second year in their new home here at Cincinnati Museum Center, and this year you can get the bird’s eye view of the trains. Check out our new observation tower and see if you can find new scenes on the display!

How long is Holiday Junction featuring the Duke Energy Holiday Trains open?

Holiday Junction is open from November 2, 2012 through January 6, 2013. Here are our holiday hours:

Monday through Thursday: 10 a.m. – 5 p.m.
Friday and Saturday: 10 a.m. – 8 p.m.
Sunday: 11 a.m. – 6 p.m.
Thanksgiving Day: Closed
December 24: 10 a.m. – 3 p.m.
Christmas Day: Closed
December 26 and 27: 10 a.m. – 6 p.m.
December 28 and December 29: 10 a.m. – 8 p.m.
December 30: 11 a.m. – 6 p.m.
December 31 and January 1: 10 a.m. – 6 p.m.
 

The last day for FREE exhibit entry with your Duke Energy confirmation code is Monday, December 24!

While the exhibit is also open to the public from December 26 through January 6, only Museum Center Members can enter for free. Admission to the three Museums is $12.50 for adults and $8.50 for children. Entry to the Cincinnati History Museum is $8.50 for adults and $6.50 for children and includes free entry to Holiday Junction featuring the Duke Energy Holiday Trains. Click here to buy tickets.

How do I get my Duke Energy admission to Holiday Junction featuring the Duke Energy Holiday Trains?

Duke Energy Ohio and Kentucky customers may visit www.holidaytraindisplay.com to print their personalized admission vouchers, or if they do not have the ability to print the voucher, to simply retrieve personalized confirmation codes. In either case, the printed admissions voucher or the confirmation code must be presented at the Museum Center Box Office for exhibit tickets. The website will be available for customers through December. You may also call (800) 544-6900 to get your code.

How do I redeem my Duke Energy voucher or confirmation code?

The unique admission voucher or confirmation code must be exchanged for exhibit tickets at Cincinnati Museum Center’s Box Office. The entry tickets will be good for same day, one time entry and is valid from November 2 – December 24. The admission voucher or confirmation code is good for four free admissions (maximum two adults) to see Holiday Junction featuring the Duke Energy Holiday Trains in the Cincinnati History Museum. The voucher and code have no cash value.

What if I need more than 4 tickets?

Tickets may be purchased at the Box Office. An All Museums Pass includes admission to Holiday Junction featuring the Duke Energy Holiday Trains and costs $12.50 for adults 13 and older, $8.50 for children and $11.50 for seniors 60 and older. Cincinnati Museum Center Members receive free admission to all three museums, free parking and discounts on OMNIMAX® tickets, food and shopping. Click here to buy tickets.

How do I become a Member?

This is a great time of year to become a Member and to also give a year of WOW! Our holiday Membership offer lets you buy one Membership, get one half off! Members get free admission to all three Museums, free parking, discounted special exhibit and OMNIMAX® tickets, discounts in the gift shops and food court and so much more! Memberships also make great holiday gifts! Click here to join today.

Does an infant need a ticket?

Infants younger than 1 are free. A Toddler All Museums Pass is $4.50 for ages 1-2.

What if I’m not a Duke Energy customer?

Tickets may be purchased in advance at www.cincymuseum.org/buy-tickets or in person Museum Center’s Box Office. An All Museums Pass includes admission to Holiday Junction featuring the Duke Energy Holiday Trains and costs $12.50 for adults 13 and older, $8.50 for children and $11.50 for seniors 60 and older.

What if I don’t have my Duke Energy voucher or code with me?

You must have the admission voucher or confirmation code with you in order to exchange for tickets. Your Duke Energy bill is not valid; it must be the confirmation code that you receive from the specified website or the printed out admission voucher.

Will tickets be good any day?

Tickets will only be good for the day purchased or the day your code is redeemed. 

How much time should I allow to experience Holiday Junction?

You can easily spend all day at Cincinnati Museum Center. Depending on how much of the exhibit you stop to enjoy, the Holiday Junction featuring the Duke Energy Holiday Trains experience can be 1-3 hours. Your best value is to become a Member and get free museums admission, free parking and great discounts for a whole year!

Train enthusiasts may also wish to purchase a ticket to see Rocky Mountain Express in our 5-story OMNIMAX® Theater (approximately 45 minutes) and explore our gift shop. You may also wish to have lunch in the Rotunda before visiting either the Museum of Natural History & Science or the Duke Energy Children’s Museum. Both the Museum of Natural History & Science and the Duke Energy Children’s Museum require purchase of an All Museums Pass or Member Pass. Admission to these museums is not covered by the Duke Energy confirmation code. Tickets for the OMNIMAX® and All Museums Passes are available in advance at www.cincymuseum.org/buy-tickets or may be purchased at Cincinnati Museum Center Box Office.

Where will Santa be?

Santa arrives on Friday, November 23 for the tree lighting at noon. He will be in Holiday Junction around the corner from the Duke Energy Holiday Trains until December 24. Follow Santa on Twitter at @CMC_Santa and send him a friend request on Facebook!

How much walking is required?

To reach Holiday Junction featuring the Duke Energy Holiday Trains, visitors will walk through the Cincinnati History Museum. We expect most visitors will want to stop and see several parts of the Museum along the way, so we encourage you to wear comfortable shoes.

Is it wheelchair accessible?

Cincinnati Museum Center is wheelchair accessible and paid handicap spaces are available on first-come, first-served basis in our lots. Due to the historic architecture of Union Terminal, Tower A is not wheelchair accessible.

How much is parking?

Parking is $6 per vehicle daily and $4 after 4:30 p.m. Members park for free in both of our lots.

Will there be cookies?

Cookies, snacks, lunch and drinks available for purchase in the Rotunda. No food or drink is allowed in the museums or OMNIMAX® due to the preservation of the historic artifacts and theater equipment.

How much cash should I bring?

Advance tickets for all three museums and OMNIMAX® are available online at www.cincymuseum.org/buy-tickets. At Cincinnati Museum Center, credit cards are accepted for all purchases at the Box Office, our gift shops, dining and parking. An indoor train ride is available for children under 50 inches for $1 per child. Photos with Santa will also be available for purchase from November 25 through December 24.

Why did the Duke Energy Holiday Trains move?

Johnna Reeder, Duke Energy’s Vice President of Community Relations, stated: "Our employees and our company take a lot of pride in this annual tradition. We simply ran out of space in our lobby and finding volunteers and skilled employees to build and run the trains has been challenging. We wanted to make sure the display would live on in Greater Cincinnati forever."