Employment/Volunteer

POSITION:

Membership Associate (Full Time)

DEPARTMENT:

Institutional Advancement

POSTING DATE:

April 4 , 2008

DEADLINE:

UNTIL FILLED

RESPONSIBILITIES:

• Serve as a primary customer service contact for membership services phone line
• Sell memberships and assist current & future members with membership renewal or becoming a member
• Conduct member constituent and gift data entry, including interface between database and internet
• Balance membership gift revenue
• Coordinate membership department bulk mailings and USPS bulk mail account
• Provide assistance to Visitor Services as membership representative when needed
• Assist with revenue, finance and membership reports and statistics
• Carry out all aspects of member renewals
• Assist with database maintenance and integrity including additions, corrections and adjustments as needed
• Provide general office support; assist with office inventory, supplies and materials
• Assist with various projects and promotions including recruitment, retention and recognition programs
• Engage volunteer staff in department projects
• Other duties as assigned

QUALIFICATIONS:

• Superior customer service skills; previous customer service experience strongly preferred
• Minimum 3 years experience with database coordination/administration/management; experience in non-profit setting preferred
• Ability to multi-task and learn complex information with focus on efficiency and accuracy    
• Associate’s degree in related field (development/fundraising, finance, database administration, non-profit studies/management) preferred         
• Excellent communications skills (verbal & written); excellent phone skills
• Proficient computer experience (Microsoft Office and relational database; Raiser’s Edge experience a plus)
• Ability to operate standard office equipment (copier, printer, fax machine, adding machine, multi-line phone, etc.)
• Fundamental accounting/bookkeeping skills
• Sales or call center experience a plus
• Previous experience working with volunteer staff a plus

ADDITIONAL INFORMATION:

Position is full time with benefits. M - F, wtih occasional evenings, weekends and holidays as required. The Museum is closed on Thanksgiving and Christmas.

TO APPLY:

Applications are available at the Visitor Services Kiosk. Or apply by ONE of the following methods by resume:

Salary history and requirements must be stated for consideration.

Email - employment@cincymuseum.org

Fax - (513) 287-7079

Mail : HR, Cincinnati Museum Center

        1301 Western Avenue

        Cincinnati, Ohio  45214

EQUAL OPPORTUNITY EMPLOYER