Membership FAQs

Absolutely! If you completed your transaction on-line, just bring your printed email confirmation with you. Otherwise, when you visit Museum Center, stop by Member Services and an associate will verify your Member status and issue you a temporary card. If you prefer, you may call ahead (513) 287-7041, and we will verify your status and have a temporary card waiting for you at Will Call.

Who may visit on my membership?

Family membership at Cincinnati Museum Center is intended for two named adults and their children/grandchildren ages 17 and under. Dual membership at Cincinnati Museum Center is intended for one named adult and one guest, or two named people.

In attempting to best meet the needs of our members, Cincinnati Museum Center offers the following as an alternative. If you have two named adults on your membership and one can’t attend (ex. Mom and Dad are named people, but Dad can’t come) a second person may replace Dad on that visit. Please note – one named adult must accompany this stand-in member.

If you wish for a caregiver to bring your children, then you must be Family Premium Members

I just renewed my membership but am going out of town before my cards arrive. Can I still take advantage of reciprocity at other museums?

YES! We would be happy to have a temporary card available at Will Call for you to pick up before you leave. If you cannot make it to pick up a temporary card, you may still take advantage of the reciprocity by having the reciprocal museum call us when you arrive, and we can confirm your status as a member. Please keep in mind that we are only here during the week until 6 p.m., and not during weekends. Another possibility is to have a temporary card faxed to you, if that is accepted by your destination museum.

Who will the cards be sent to if this is a gift of membership?

During the busy Holiday Season (November-January), all cards are sent to the person who paid for the membership, the gift giver. The rest of the year either option is available as long as the giver makes their preference known. If no preference is indicated, the cards are sent to the giver.

How many membership cards will I receive?

You will receive a set of two membership cards.

My card is missing. Can I get a replacement?

There is a $5 fee for a set of two replacement cards. Just stop by Member Services or call the Membership Office at (513) 287-7041 and we will get you new cards.

Why do I have to present an ID with my membership card?

In an effort to protect your investment in the event that your card has been lost or stolen, we ask that all Members present an ID upon entrance to any of the three museums or when purchasing other tickets. Exceptions are made if your child/children are visiting with a caregiver. In that event, they will need to check in at Member Services before entering a museum.

How long is my membership valid?

Your membership is valid for one year. All memberships expire at the end of the month in which you purchased your membership.

As a member, do I receive admission to all special exhibits for free?

As a Member, you receive either free or discounted admission to special exhibits based on the specific exhibit. Pricing details for each special exhibit are available at www.cincymuseum.org

How can my organization purchase a membership?

Memberships are only for individuals or families. We do not offer a membership for organizations. To visit Museum Center with your organization, please contact Group Sales at (513)287-7021 for group rates and to make a reservation.

What should I do if parking is included on my membership, but I do not have my membership card with me when I arrive?

Before entering the lot, park in the temporary 15 minute parking in the circle and get your temporary membership card from Member Services which you may then use to enter the parking lot.

As a member do I get preferred parking?

All of our parking spots are based on a first come, first serve basis.

What can I do if all of the handicapped parking spots are taken?

Feel free to park in the temporary parking spots in the front of Union Terminal. If your car has a handicapped sticker, license plate, or tag, it will not be towed.

Can I upgrade my membership?

You may upgrade at any time, but your expiration date remains the same and cannot be changed, and the difference cannot be prorated based on the expiration date of your membership.

How does the guest/caregiver benefit work?

This individual (the guest/caregiver) may visit the museums with either an adult or child Member, but not alone. If accompanying a member child 12 years of age or younger the caregiver must be 18 years of age or older.

Can my caregiver bring my children without me?

Yes. If you are Family Premium or Club Members, then your caregiver receives free admission. If you do not have one of these levels of membership, then someone else may bring your children; however, if they are not members themselves, they will have to pay for their own admission. If you don’t have this membership option, please have your caregiver stop at the kiosk to have your children’s hands stamped for proof of membership. Your caregiver can purchase his/her own entrance ticket at this time.

Do I receive a discount on admission tickets purchased for guests?

There is a $1 discount on OMNIMAX tickets and on an All Museums Pass. But, Members must accompany their guest during the visit.

Is my membership reciprocal with other museums?

YES! All levels membership at Cincinnati Museum Center are reciprocal with the institutions that participate in the ASTC (Association of Science and Technology Centers) Travel Passport Program and Time Travelers network. A full up-to-date list is available HERE, and at the ASTC Website www.astc.org. Family Premium and Club level memberships are also entitled to reciprocal privileges with the ACM (Association of Children’s Museums) reciprocal program. Information and participating museums are listed at the ACM website www.childrensmuseums.org. We strongly advise our Members to call their destination to ask about specific benefits and necessary credentials before traveling. Click here to see more information.

I have a membership at a different museum. Can I get in free at Cincinnati Museum Center?

The Museum of Natural History and Science is the museum at Cincinnati Museum Center that is part of the ASTC program. The Duke Energy Children’s Museum is on the ACM list.The Cincinnati History Museum is reciprocal with the Time Travelers Network.

How can I find out more information about the different activities going on in Cincinnati Museum Center?

One benefit of being a Member of Cincinnati Museum Center is a FREE subscription to our MOSAIC magazine. MOSAIC is sent out 4 times a year and is a great resource to find out more about current and upcoming activities and special events at Museum Center. Or, browse our website, www.cincymuseum.org, for activities and program information.

Is my membership tax deductible?

Memberships are tax deductible to the extent allowed by law. Different membership levels carry different benefits associated with them. You receive a letter, along with your cards, providing you tax information. Please contact the Membership Office for complete details. We are able to provide you with a good faith estimate of the goods and services provided. Ultimately, we advise consulting a tax specialist. Click here to see more information.

Do you share my information?

As part of the Museum’s ongoing efforts to acquire new members, Museum Center occasionally exchanges home addresses of members with other similar nonprofit organizations. If you prefer that your information not be shared, please email us at membership@cincymuseum.org. We never share or exchange email addresses or phone numbers. Click here to see more information.


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Membership Information