As of August 1, 2024, we upgraded our Membership and ticketing system. If you purchased a Membership prior to August 1, 2024, you will need to reset your password. Although your original physical Membership card will continue to work, you can request a new digital Membership via email or log into the Member Portal to access your digital Membership. Please reset your password or access your digital Membership by following the steps below.

Resetting your password is simple.

After August 1, 2024, we require a password reset due to a ticketing system upgrade. You can also use this link if you forgot your password.

RESET PASSWORD

On this screen (see sample), enter the email address you purchased your Membership with and click on “Send Reset Link.”

How to receive an email of your digital Membership.

If you would like an email of your Membership use the link below.

GET MEMBERSHIP

On this screen (see sample), enter the email address you purchased your Membership with and click “Resend Ticket Email.”

You can also access your Membership account at https://tickets.cincymuseum.org/cincymuseum/events to resend your Membership email.

  • Navigate and choose "Membership Login."
  • Log in with your email and password.
  • Click the Member profile icon.
    profile icon image
  • Choose My Account,
  • Choose "Resend my membership confirmation email" button.
How to log into the Member Portal

Log into the Member Portal by clicking the link below, or clicking on the "Member Portal" button in the top bar next to "Buy Tickets"

MEMBER PORTAL

On this screen (see sample), enter the email address you used to purchase your Membership and the password you set in above steps.”

How to access your Membership Card

On the Member Portal Home page and clicking on the square button (see sample), or by clicking the link below, will take you to the Membership card page

MEMBERSHIP CARD

On this screen (see sample), you can view your Membership information, use your membership to scan into the museums, or click the "Add to wallet..." buttons to add your card to your wallet for your device!

How to view your Guest Passes

On the Member Portal Home Page and by clicking on the square button (see sample), or by clicking the link below, will take you to the Guest Passes page

GUEST PASSES

On this screen (see sample), you can view and scan/share your Guest Passes to bring a guest with you to the museum. These are good for 1 admission, and the number of Guest Passes available are unique to you and your purchased membership, once they have been redeemed you will see no Guest Passes available on this page.

Help us improve the Member Portal

On the Member Portal Home Page and by clicking on Start Survey (see sample)

We'd love to hear your feedback about the Member Portal, and it would help us improve it.

Have a question?

PHONE: (513) 287-7000
TOLL FREE: (800) 733-2077
TTY: (800) 750-0750
information@cincymuseum.org

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