Cincinnati Museum Center remains committed to the safety and well-being of our guests and staff.
As we prepare to welcome you into our museums once again, we want to share the steps we have taken to ensure your safety and the safety of our staff.
To allow for proper social distancing, we will be operating at or below 25% capacity. To do this, we will be using timed tickets for both Members and guests. We have also trained staff in safety protocols and have put in place best practices for cleanliness and sanitation. Additionally, we have explored new ways for you to engage with our interactive exhibits in no-touch or mobile-based ways.
Below is more information on how we are safely and responsibly welcoming you back to Cincinnati Museum Center.
Updated museum hours
Cincinnati Museum Center will be open Thursday – Monday from 10 a.m. to 4 p.m.
Cincinnati Museum Center will be closed Tuesdays and Wednesdays.
CMC In-Hand Interactives powered by Digimarc
Cincinnati Museum Center is putting our interactive museum experiences in the palm of your hand. Over 25 museum interactives are available through the free Digimarc Discover app. Simply point the app at the sign accompanying a museum interactive and enjoy the experience safely on your phone. You can also experience the Maya: The Exhibition audioguide from your phone. Some interactives include audio, so please bring your headphones or ear buds. Search “Digimarc Discover” from your phone’s app store to download.
Timed tickets and reduced capacity
Cincinnati Museum Center will be using timed tickets for the Museum of Natural History & Science, Cincinnati History Museum, Maya: The Exhibition and the Robert D. Lindner Family OMNIMAX® Theater. We encourage guests to purchase tickets online or by calling (513) 287-7000.
Timed tickets will help us manage capacity in our experiences to comply with the recommendations of health officials and to allow for proper social distancing.
To reduce contact with the parking machine, all guests will pay for parking when you purchase tickets online or at the box office. As always, parking is free for Members.
In accordance with the recommendations of health officials, we ask that all guests please maintain a minimum of six feet between parties. We have provided floor markings to help guests visualize proper spacing throughout the building.
Face mask policy
For the safety of our staff and other guests, we ask that all guests please wear a mask when visiting. COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. Masks are a critical preventive measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will be wearing masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others.
Increased cleaning procedures
We have worked closely with UC Health to identify and implement the most effective sanitizing procedures. We clean our building thoroughly every night and every morning. Additionally, we have increased the frequency with which we clean high touch items like doorknobs, elevators, escalators, countertops and restrooms. We also have hand sanitizer stations available throughout the building.
The following areas are not open at this time:
- Duke Energy Children’s Museum
- The Cave
- Science Interactives Gallery
- Reakirt Auditorium
- Scripps Howard Newsreel Theater
Additionally, some interactives may not be accessible at this time. Please contact Guest Services at (513) 287-7000 if you have questions about specific exhibit availability.
Will Members be required to reserve timed tickets?
Yes, all Members will be required to reserve a timed ticket. We highly encourage Members to reserve their tickets online to ensure they can enter the museums at their preferred time.
Will guests be required to wear masks?
For the safety of our staff and other guests, we ask that all guests please wear a mask when visiting. COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. Masks are a critical preventive measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will be wearing masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others. If you forget your mask or are just looking to expand your collection, we will have themed masks for sale in our gift shop.
Will staff be wearing masks?
All staff will be required to wear a mask for the safety of our guests and colleagues. For further protection, frontline staff will be equipped with face shields, gloves and plexi barriers where feasible.
Are all museum spaces open?
Due to their high-touch nature and the difficulty in ensuring social distancing, the following areas will remain closed:
- Duke Energy Children’s Museum
- The Cave
- Science Interactives Gallery
Additionally, the Reakirt Auditorium and Scripps Howard Newsreel Theater remain closed.
Can I access the museum interactives from my phone?
Yes! By downloading the free Digimarc Discover app you can access over 25 CMC In-Hand Interactives. Simply point your app at select interactives and enjoy the interactive in the palm of your hand.
Will food service be available?
Our main food service option, Nourish513, will be available for purchase in the Rotunda but will be taking payment by credit and debit card only. Additionally, the coffee kiosk will be available on the Lower Level, next to the Maya: The Exhibition gift shop near the escalators. Seating will be limited to ensure proper social distancing. The Bean Sprouts Café on the Lower Level will not be open.
Will guests be able to bring in their own food?
Guests will still be permitted to bring their own food into the building for consumption in seated dining areas. However, food and drink are not permitted to be consumed in the museum spaces for the safety and preservation of our exhibits and artifacts.
Will drinking fountains be available?
Drinking fountains will not be available at this time. Please feel free to bring your own water. Water is also available to purchase at Nourish513.
Will vending machines be available?
No, all vending machines have been emptied and will not be available at this time.
Which restrooms are open?
Restrooms, including family, handicap-accessible and gender neutral restrooms, will be available in the Concourse outside the OMNIMAX® Theater, on the Lower Level Avenue and on the Mezzanine Level between the escalators. All other restrooms are closed at this time.
Will lockers be available?
Lockers are not available at this time.
Are gift shops open?
Yes, our main gift shop in the Rotunda and our Maya: The Exhibition gift shop on the Lower Level are open Thursday–Monday 10 a.m. to 4 p.m.
Will you still offer the shuttle for transportation from the parking lots?
The shuttle is not available at this time.
Will wheelchairs be available for rent?
Wheelchairs and Electronic Convenience Vehicles are available for rental on a first-come, first-served basis from the box office. Wheelchairs are $5 and ECVs are $25. Renters must be over 18 years old and must sign the Guest Mobility Equipment Rental Agreement. A driver’s license or credit card will be held at the box office until the wheelchair or ECV is returned.
Will strollers be available for rent?
Strollers are not available to rent at this time. You may bring your own stroller.
What should if I do if I had pre-purchased a ticket or registered for a program for a date during the temporary closure?
Please contact Guest Services at (513) 287-7000 for a refund or to reschedule.
Will my Membership or OMNIMAX® Club Card be extended?
All Memberships and OMNIMAX® Club Cards are automatically extended for a period equal in length to our temporary closure. Four additional months should have been added to your Membership. If you have any questions, please contact Member Services at (513) 287-7041.
Cincinnati Museum Center
1301 Western Avenue
Cincinnati, OH 45203
Phone: (513) 287-7000
Toll Free: (800) 733-2077
TTY: (800) 750-0750