Cincinnati Museum Center remains committed to the safety and well-being of our guests and staff.

As we prepare to welcome you into our museums once again, we want to share the steps we have taken to ensure your safety and the safety of our staff.

To allow for proper social distancing, we will be operating at or below 25% capacity. To do this, we will be using timed tickets for both Members and guests. We have also trained staff in safety protocols and have put in place best practices for cleanliness and sanitation. Additionally, we have explored new ways for you to engage with our interactive exhibits in no-touch or mobile-based ways.

Below is more information on how we are safely and responsibly welcoming you back to Cincinnati Museum Center.

Updated museum hours

Cincinnati Museum Center will be open Thursday – Monday from 10 a.m. to 4 p.m.
Cincinnati Museum Center will be closed Tuesdays and Wednesdays.

The following areas are not open at this time:
  • Duke Energy Children’s Museum
  • The Cave
  • Science Interactives Gallery
  • Reakirt Auditorium
  • Scripps Howard Newsreel Theater

Additionally, some interactives may not be accessible at this time. Please contact Guest Services at (513) 287-7000 if you have questions about specific exhibit availability.

CMC In-Hand Interactives powered by Digimarc

Cincinnati Museum Center is putting our interactive museum experiences in the palm of your hand. Over 25 museum interactives are available through the free Digimarc Discover app. Simply point the app at the sign accompanying a museum interactive and enjoy the experience safely on your phone. You can also experience the Maya: The Exhibition audioguide from your phone. Some interactives include audio, so please bring your headphones or ear buds. Search “Digimarc Discover” from your phone’s app store to download.

Exploration Units

There’s so much to see and learn when you visit that you just might miss it all! Our Exploration Units help you get the most out of your visit and challenge you to really explore the museums.

Timed tickets and reduced capacity

Cincinnati Museum Center will be using timed tickets for the Museum of Natural History & Science, Cincinnati History Museum, Maya: The Exhibition and the Robert D. Lindner Family OMNIMAX® Theater. We encourage guests to purchase tickets online or by calling (513) 287-7000.

Timed tickets will help us manage capacity in our experiences to comply with the recommendations of health officials and to allow for proper social distancing.

Parking changes

To reduce contact with the parking machine, all guests will pay for parking when you purchase tickets online or at the box office. As always, parking is free for Members.

Face mask policy

In accordance with City of Cincinnati Ordinance No. 246, wearing a face mask is required while visiting. Select exceptions will be made for the following:

  • Anyone for who wearing a mask is not advisable for health reasons, including those with a medical condition, mental health condition or development disability.
  • Anyone who is unable to remove the face mask without assistance.
  • Children under the age of 6.

Wearing a face mask is a critically important step in slowing the spread of COVID-19 and keeping our community safe. COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. Masks are a critical preventive measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will be wearing masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others.

Social distancing

In accordance with the recommendations of health officials, we ask that all guests please maintain a minimum of six feet between parties. We have provided floor markings to help guests visualize proper spacing throughout the building.

Increased cleaning procedures

We have worked closely with UC Health to identify and implement the most effective sanitizing procedures. We clean our building thoroughly every night and every morning. Additionally, we have increased the frequency with which we clean high touch items like doorknobs, elevators, escalators, countertops and restrooms. We also have hand sanitizer stations available throughout the building.

FAQs
Will Members be required to reserve timed tickets?

Yes, all Members will be required to reserve a timed ticket. We highly encourage Members to reserve their tickets online to ensure they can enter the museums at their preferred time.

Will guests be required to wear masks?

In accordance with City of Cincinnati Ordinance No. 246, all guests are required to wear a mask when visiting. There are select exemptions to this policy:

  • Anyone for which wearing a face mask is not advisable for health reasons, including anyone with a medical condition, mental condition or development disability.
  • Anyone who is unable to remove their face mask without assistance.
  • Children under age 6.

If you have an exemption, please visit our Public Safety Office to obtain a wristband which will be a visual cue to staff that you are in compliance with our face mask policy.

Will staff be wearing masks?

All staff will be required to wear a mask for the safety of our guests and colleagues. For further protection, frontline staff will be equipped with face shields, gloves and plexi barriers where feasible.

Why do I have to wear a face mask?

COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. The CDC and medical professionals agree that masks are a critical preventive measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will be wearing masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others. If you forget your mask or are just looking to expand your collection, we will have themed masks for sale in our gift shop.

Can I wear a bandana or scarf instead of a mask?

Yes, anything that covers both your nose and your mouth is acceptable.

What if I am unable to wear a mask?

If you have a medical condition that prevents you from wearing a mask, you are unable to remove your mask without assistance or are under the age of 6 you are not required to wear a mask. Please visit our Public Safety Office to obtain a wristband that you can wear during your visit to inform our team that you are complying with our mask policy.

Will you have mask-free zones?

Masks are not required in designated dining areas where you are eating or drinking. Additionally, you are not required to wear a mask outside of the building.

Are all museum spaces open?

Due to their high-touch nature and the difficulty in ensuring social distancing, the following areas will remain closed:

  • Duke Energy Children’s Museum
  • The Cave
  • Science Interactives Gallery

Additionally, the Reakirt Auditorium and Scripps Howard Newsreel Theater remain closed.

Can I access the museum interactives from my phone?

Yes! By downloading the free Digimarc Discover app you can access over 25 CMC In-Hand Interactives. Simply point your app at select interactives and enjoy the interactive in the palm of your hand.

Will food service be available?

Our main food service option, Nourish513, will be available for purchase online with dining in the Rotunda. Please order food ahead from Nourish513 online at www.cmceats.com. Additionally, the coffee kiosk will be available on the Lower Level, next to the Maya: The Exhibition gift shop near the escalators. Seating will be limited to ensure proper social distancing. The Bean Sprouts Café on the Lower Level will not be open.

Will guests be able to bring in their own food?

Guests will still be permitted to bring their own food into the building for consumption in seated dining areas. However, food and drink are not permitted to be consumed in the museum spaces for the safety and preservation of our exhibits and artifacts.

Will drinking fountains be available?

Drinking fountains will not be available at this time. Please feel free to bring your own water. Water is also available to purchase at Nourish513.

Will vending machines be available?

No, all vending machines have been emptied and will not be available at this time.

Which restrooms are open?

Restrooms, including family, handicap-accessible and gender neutral restrooms, will be available in the Concourse outside the OMNIMAX® Theater, on the Lower Level Avenue and on the Mezzanine Level between the escalators. All other restrooms are closed at this time.

Will lockers be available?

Lockers are not available at this time.

Are gift shops open?

Yes, our main gift shop in the Rotunda and our Maya: The Exhibition gift shop on the Lower Level are open Thursday–Monday 10 a.m. to 4 p.m.

Will you still offer the shuttle for transportation from the parking lots?

The shuttle is not available at this time.

Will wheelchairs be available for rent?

Wheelchairs and Electronic Convenience Vehicles are available for rental on a first-come, first-served basis from the box office. Wheelchairs are $5 and ECVs are $25. Renters must be over 18 years old and must sign the Guest Mobility Equipment Rental Agreement. A driver’s license or credit card will be held at the box office until the wheelchair or ECV is returned.

Will strollers be available for rent?

Strollers are not available to rent at this time. You may bring your own stroller.

What should if I do if I had pre-purchased a ticket or registered for a program for a date during the temporary closure?

Please contact Guest Services at (513) 287-7000 for a refund or to reschedule.

Will my Membership or OMNIMAX® Club Card be extended?

All Memberships and OMNIMAX® Club Cards are automatically extended for a period equal in length to our temporary closure. Four additional months should have been added to your Membership. If you have any questions, please contact Member Services at (513) 287-7041.

Additional Information

Arriving by car and parking
Parking is $6 per vehicle (cash or credit) upon entry and $4 after 4:30 p.m. Parking is free for Members.

For guests with officially registered disability decals, 20 parking spaces are designated and available on a first-come, first-served basis. For special assistance getting into the building, call Public Safety at (513) 287-7048 at least 24 hours in advance. An officer will arrange assistance for you.

Bike racks
Bike racks are available at the north and south ends of the driveway, near the parking lots.

Transportation shuttle
A golf cart shuttle is available on most days during regular daytime hours of operation for guests needing mobility assistance from the parking lot to the front entrance of Union Terminal. Safety of our guests is our highest priority and weather or other factors might result in the shuttle being unavailable without prior notice.

Arriving by private bus or van
Bus and van drivers may drop you off at the entrance. Buses arriving with school groups should park near the rear of the lot.

Arriving by The Cincinnati Metro
The Cincinnati Metro Route 49 bus connects downtown to Cincinnati Museum Center. There is a stop near the Museum Center entrance. Download the schedule here.

From the North
I-75 S to Western Avenue, Exit 2A.
OR
I-71 S to I-75 N to Liberty Street/Ezzard Charles Drive, Exit 1G.

From the South
I-75 N to US 50 W (River Road/Linn Street), Exit 1D to Gest Street exit (first on left). Turn right on Gest, right at Freeman at first light, and follow the overhead signs for Ezzard Charles Drive.

From the East
US 50 W to I-75 N to Liberty Street/Ezzard Charles Drive, Exit 1G.

From the West
I-74 E to I-75 S to Western Avenue, Exit 2A.
OR
US 50 E (River Road) to Freeman Avenue to Ezzard Charles Drive.

From I-471
I-471 N over DCB Bridge, take US 50 W/I-71 & I-75 exit to I-75 N to Liberty Street/Ezzard Charles Drive, Exit 1G.

Parking
To reduce contact with the parking machine, all guests will pay for parking when you purchase tickets online or at the box office. Cincinnati Museum Center parking is $6 per vehicle (cash or credit), $4 after 4:30 p.m. As always, parking is free for Members.

Parking is free if the vehicle is in and out in less than 30 minutes.

For guests with officially registered disability decals, 20 parking spaces are designated and available on a first-come, first-served basis. For special assistance getting into the building, call Public Safety at (513) 287-7048 at least 24 hours in advance. An officer will arrange assistance for you.

Google Museum View
Using the same technology used in Google Street View, you can click through the Grand Rotunda and take it all in with a 360 degree view. You can also explore all three of our museums, and peer into rooms that are not always open to the public, such as the historic Harold C. Schott Union Terminal President's Office and the Cincinnati Dining Room.

Additionally, Google Art Project now showcases over 65 high-res images of pieces of our fine art collection that depict people, places and things that represent Cincinnati since its founding.

Restrooms
Restrooms, including family, handicap-accessible and gender neutral restrooms, will be available in the Concourse outside the OMNIMAX® Theater, on the Lower Level Avenue and on the Mezzanine Level between the escalators. All other restrooms are closed at this time.

Changing tables are available in both men’s and women’s restrooms. There are adult changing tables located in the Universal Restrooms on the Mezzanine B level and on the Lower level, near the entrance to the Westheimer Gallery.

It is the procedure of Cincinnati Museum Center that both staff and visitors may use the restroom that corresponds to the gender they identify with. There are also universal restrooms located throughout our facility.

ATM
An ATM is located near the front entrance in the Rotunda in front of the Public Safety Office.

Stroller Rental
Strollers are available for rental on a first-come, first-served basis from the box office. Single strollers are $7 and double strollers are $9. Renters must be over 18 years old and sign the Guest Mobility Equipment Rental Agreement. A driver’s license or credit card will be held at the box office until the stroller is returned.

Elevators
There are two elevators located in the Rotunda. The Express Elevator, to the right of the main entrance as you come in the front doors, serves the Lower level (Duke Energy Children’s Museum, restrooms, grab-and-go food service, Bean Sprouts and the Westheimer Gallery.) The East Elevator, to the left of the main entrance as you come in the front doors, serves the Mezzanine A level (Ruthven Gallery, Mallory Gallery, classrooms), the Mezzanine B level (Fountain Gallery, classrooms, restrooms) and the Lower level.

Automatic Front Doors
Our historic front doors are heavy. Doors to the far left and far right have push-plates mounted on the wall for automatic opening. Some interior doors of the same type also have push-plate controls.

First Aid Services
Basic first aid supplies (band-aids, ice packs, etc.) are available in the Public Safety Office. For emergencies, contact the nearest staff member, who will contact Public Safety. AED defibrillators are located throughout the Museum Center.

Nursing Mothers
We are nursing-friendly. Mothers are encouraged to nurse their babies wherever and whenever they are most comfortable. There are nursing rooms next to the Mezzanine B and Lower level restrooms for those wishing for more privacy.

Lost and Found
Items turned in to lost and found can be claimed in the Public Safety Office during business hours. Items can be mailed to the owner for a small fee.

Accessibility
Cincinnati Museum Center seeks to inspire people of all ages to learn more about the world with engaging and meaningful educational experiences covering science and regional history. We are intent on breaking down all barriers to this service. It is CMC’s policy to provide the best customer service and reasonable accommodation for our guests with disabilities. To this end, we seek to meet all requirements of the Americans with Disabilities Act (ADA).

Accessible Parking
For guests with officially registered disability decals, 20 parking spaces are designated and available on a first-come, first-served basis. For special assistance getting into the building, call Public Safety at (513) 287-7048 at least 24 hours in advance. An officer will arrange assistance for you.

Automatic Front Doors
Our historic front doors are heavy. Doors to the far left and far right have push-plates mounted on the wall for automatic opening. Some interior doors of the same type also have push-plate controls.

Elevators
There are two elevators located in the Rotunda. The Express Elevator, to the right of the main entrance as you come in the front doors, serves the Lower level (Duke Energy Children’s Museum, restrooms, grab-and-go food service, Bean Sprouts and the Westheimer Gallery.) The East Elevator, to the left of the main entrance as you come in the front doors, serves the Mezzanine A level (Ruthven Gallery, Mallory Gallery, classrooms), the Mezzanine B level (Fountain Gallery, classrooms, restrooms) and the Lower level.

Service Animals
Trained service animals required to perform tasks for or assist with a person with a disability are permitted in Cincinnati Museum Center. Service animals should remain on a leash or in a harness and under the control of the owner at all times. In compliance with the ADA, we only allow Service Dogs and Miniature Horses.

For more information, please view the ADA's Service Animal Requirements and the ADA's Service Animal FAQ.

Learn more about our accessibility options. For any additional questions, concerns, or suggestions around our ongoing commitment to accessibility please email us at accessibility@cincymuseum.org.

Museums for All
Museums for All: Eligible recipients receive free parking and $2/person Museum Admission tickets for up to 10 people when EBT, SNAP, or Medicard card and photo ID is presented at the box office. Elilgible recipients can also receive $2/person Holocaust & Humanity Center tickets and $5/adult Maya: The Exhibition tickets (free for children 3 – 12). Learn more about Museums for All.

School Groups
Duke Energy Children's Museum is reserved for general admission visitors on Mondays. Group visits are limited to Tuesday through Sunday. Groups may visit other areas on Mondays, including Museum of Natural History & Science, Cincinnati History Museum, OMNIMAX® and other featured exhibitions.

Weapons Policy
Cincinnati Museum Center at Union Terminal is both an educational facility and an active railway station. In accordance with state guidelines, Homeland Security regulations, and federal law, firearms and deadly weapons of any kind are prohibited within this facility.

Animal Policy
Trained service animals required to perform tasks for or assist with a person with a disability are permitted in Cincinnati Museum Center. Service animals should remain on a leash or in a harness and under the control of the owner at all times. In compliance with the ADA, we only allow Service Dogs and Miniature Horses.

For more information, please view the ADA's Service Animal Requirements and the ADA's Service Animal FAQ.