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            Tues & Wed: Closed

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    Frequently Asked Questions
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    Frequently Asked Questions

    Preparation
    Preparation
    • Complete your check-in slip prior to arrival. You will need a head count of adults and youth. Also consider your bus driver, if you have one!
    • A helpful schedule form is included— add experiences and your contact to the form to help your group stay organized.
    • Please keep personal items to a minimum. Storage bins are available upon request.
    Parking
    Parking
    • Please arrive 15-30 minutes early so the group’s primary representative can check in with completed paperwork, including number of students and chaperones.
    • Vehicles should pull up to the front entrance doors to let out passengers.
    • School buses, charter buses and permanently marked passenger vans park free in the south lot. All other vehicles are $6 each.
    Stay Safe
    Stay Safe
    • Always walk and use an inside voice. Enjoy equipment in a safe way. Respect posted age limits, capacity limits, guardrails or barriers in certain exhibits. All chaperones must wear wristbands that list prearranged experiences.
    Check-In
    Check-In
    • Everyone, including group leaders, assistants, bus drivers, and staff, pays admission.
    • Payment is due no less than one week before your visit.
    • The group leader is responsible for checking in at the box office with the confirmation letter and the signed check-in slip.
    • Museum staff will briefly greet your group in the Rotunda while the group leader checks in.
    Payment
    Payment
    • Accepted payment methods include: one single check (personal or business, made out to Cincinnati Museum Center), cash, credit cards, purchase agreement or purchase orders.
    • Cincinnati Museum Center Memberships are not valid for any ticketed organized group visit.
    • Changes to scheduled activities or numbers should be made at least two business days before your visit. Call (513) 287-7021 in advance if your plans change.
    Accessibility
    Accessibility
    • All public areas are accessible by ramp, escalator, lift or elevator. Ask staff for lift assistance.
    • Elevators and Dinosaur Hall are labeled in Braille.
    • If visiting the Holocaust and Humanity Center, please alert them ahead of your visit to any special needs.
    • Universal restrooms and quiet zones are in the Rotunda, Mezzanine Lobby and on the lower level near the featured exhibition hall.
    • For more information on accessibility amenities, visit cincymuseum.org/accessibility/
    Cancellations/Bad Weather
    Cancellations/Bad Weather
    • In the event you need to cancel, please call CMC at (513) 287-7021 at least 48 hours in advance to avoid a fee.
    • Cancellations within 48 hours may result in the suspension of visiting privileges or grant eligibility.
    • Not showing up for your scheduled visit is subject to a charge of 100% of the total reservation.
    • Cancellations due to inclement weather or emergency school closings, call (513) 287-7021 ASAP to leave a cancellation message without penalty.
    Food Service
    Food Service
    • Lunch tables must be reserved in advance and cannot be added to the reservation on the day of the visit. The cost for lunch tables is $0.50 per person. Groups that do not reserve lunch tables in advance are not permitted to each lunch at CMC.
    Book your group visit today!

    Request a visit online or call (513) 287-7021.

     
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    Closed Tuesday and Wednesday

    Closed Thanksgiving Day and Christmas Day

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    HOURS

    THURS – MON: 10 A.M. to 5 P.M.

    Tues & Wed: Closed

    1301 Western Ave
    Cincinnati, OH 45203

    HAVE A QUESTION?

    PHONE: (513) 287-7000

    TOLL FREE: (800) 733-2077

    TTY: (800) 750-0750

    information@cincymuseum.org

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    ATTRACTIONS

    • Special Events
    • Featured Exhibits
    • Cincinnati History Museum
    • The Children’s Museum
    • Museum of Natural History & Science
    • Robert D. Lindner Family OMNIMAX® Theater
    • Nancy & David Wolf Holocaust & Humanity Center
    • Tower A
    • Union Terminal
    • Cincinnati History Library and Archives
    • Richard & Lucile Durrell Edge of Appalachia Preserve

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