Group FAQ - Cincinnati Museum Center

Preparation

Preparation

Complete your check-in slip prior to arrival. You will need a head count of adults and youth. Also consider your bus driver, if you have one!
A helpful schedule form is included— add experiences and your contact to the form to help your group stay organized.
Please keep personal items to a minimum. Storage bins are available upon request.

Parking

Parking

Vehicles should pull up to the front doors to let out passengers.
School buses, charter buses and permanently marked passenger vans park free in the south lot; all other vehicles park in the north lot and pay $6.

Stay Safe

Stay Safe

All guests, staff and volunteers must wear a facial covering while on Cincinnati Museum Center property. The facial covering must consist of a piece of cloth, fabric or other material that fully covers the mouth, nose and chin and must be secured with ear straps or otherwise tied to prevent slipping.
In accordance with the recommendations of health officials, we ask that all guests please maintain a minimum of six feet between parties.

Check-In

Check-In

Everyone, including group leaders, assistants, bus drivers, and staff, pays admission.
Payment is due no less than one week before your visit.
The group leader is responsible for checking in at the box office with the confirmation letter and the signed check-in slip.
Museum staff will briefly greet your group in the Rotunda while the group leader checks in.

Payment

Payment

Accepted payment methods include: one single check (personal or business, made out to Cincinnati Museum Center), cash, credit cards, purchase agreement or purchase orders.
Cincinnati Museum Center Memberships are not valid for any ticketed organized group visit.
Changes to scheduled activities or numbers should be made at least two business days before your visit. Call (513) 287-7021 in advance if your plans change.

Accessibility

Accessibility

All public areas are accessible by ramp, escalator, lift or elevator. Ask staff for lift assistance.
Elevators and Dinosaur Hall are labeled in Braille.
If visiting the Holocaust and Humanity Center, please alert them ahead of your visit to any special needs.
Universal restrooms and quiet zones are in the Rotunda, Mezzanine Lobby and on the lower level near the featured exhibition hall.
For more information on accessibility amenities, visit cincymuseum.org/accessibility/

Cancellations/Bad Weather

Cancellations/Bad Weather

In the event you need to cancel, please call CMC at (513) 287-7021 at least 48 hours in advance to avoid a fee.
Cancellations within 48 hours may result in the suspension of visiting privileges or grant eligibility.
Not showing up for your scheduled visit is subject to a charge of 100% of the total reservation.
Cancellations due to inclement weather or emergency school closings, call (513) 287-7021 ASAP to leave a cancellation message without penalty.

Food Service

Food Service

Food services and lunch tables are not available at this time.